Optimizing Houzer’s BigCommerce Store for Enhanced Conversion Performance

Overview

Houzer faced significant e-commerce performance hurdles that were negatively impacting sales potential and user engagement. The storefront suffered from outdated visuals that failed to represent the brand’s quality, while the user experience was suboptimal, particularly on mobile devices. The company required rapid, impactful improvements to critical site elements to address these issues and boost overall conversion rates.

Key Outcomes

Improved Site Performance: Achieved 20% faster page load speeds with a dedicated focus on mobile-first optimization.
Enhanced Development Workflows: Implemented a GitHub connector for version control, facilitating secure, trackable development and better collaboration.
Conversion-Driven Improvements: Completed a CRO audit that identified 30+ high-impact quick wins across product and collection pages.

Background

Houzer is a brand specializing in the kitchen and bath fixtures industry. The company relies on its digital storefront to showcase its product quality and drive sales, making the user experience a central component of its business success. As a manufacturer and retailer in the home improvement space, maintaining a modern, high-performing online presence is essential for connecting with its customer base and sustaining market competitiveness.

Brief

LIM was tasked with improving the overall shopping experience on the brand’s BigCommerce website. This involved identifying layout problems that hurt sales, setting up safer ways for developers to update the site, and refining the user journey across key site pages.

Goals

The primary goal was to revitalize the digital storefront to reflect the brand’s quality and improve conversion rates. Key objectives included addressing critical mobile user experience issues, enhancing site speed, and establishing a more robust, collaborative development foundation.

Approach

The strategy focused on combining a data-backed CRO audit with technical infrastructure improvements to maximize performance. By prioritizing “quick wins” for the user journey and implementing modern development tools, the work was structured to deliver immediate visual and functional impact. This methodical approach prioritized performance on mobile devices and streamlined workflows to ensure long-term site reliability and scalability.

Conversion Rate and User Experience Optimization

The team conducted an extensive CRO audit to identify over 30 high-impact improvements focused on the customer journey. This work centered on refining crucial site elements, including product and collection pages, to ensure the storefront effectively showcased brand quality and converted visitors. The focus remained on a mobile-first experience, ensuring that performance and design improvements were optimized for the devices most frequently used by their customers.

Technical Performance and Workflow Improvements

To enhance site reliability, the team implemented a GitHub connector for version control, which enabled secure, trackable development and significantly improved collaboration workflows. Additionally, high-level speed optimizations were executed to increase overall site performance, successfully achieving a 20% faster page load speed. To ensure sustainable growth, the team also produced training videos for content updates and provided ongoing support for the internal team.

A Modernized Foundation for Digital Growth

The optimization efforts provided the brand with a faster, more reliable, and visually compelling digital storefront. By integrating secure version control and data-driven conversion improvements, the project established a scalable foundation that supports both high-quality customer experiences and efficient internal workflows. These enhancements ensure that the digital platform is well-positioned to maintain performance and drive engagement during future growth periods.